Every growth tool,
and the plan it needs.
Growth in UpChannels is a set of pages that work from the customers and orders you already keep: texting and a shared inbox, Google reviews, loyalty points, your Google Ads beside your sales, competitor research, the walk-in log, partners and local news. When you would rather someone else did the marketing, our team takes it on as a service.
What each one does, and where to read more
Each row opens the page that covers it. The tag says which plan it needs, or that it is a service from our team.
Keep the customers you have
Built on the customer records and orders your store keeps anyway.
- Customer ManagementEvery planOne record per customer with contacts, consent, notes, orders and store credit, and marketing groups a campaign can send to.
- SMS CampaignsPro & PremiumText a message or a picture to your marketing groups now or at a set time, with consent checked, and see who it was delivered to, who it failed for and who opted out.
- Communication HubPro & PremiumOne shared inbox for customer texts, with pictures, and the customer’s contact details and recent orders beside the thread. Your team answers it.
- Review ManagementEvery planRead and reply to your Google reviews. Review invitations after a finished order go out from the Customer Portal, on Pro and Premium.
- Loyalty ProgramEvery planPoints earned in proportion to spend and spent on later orders, at a point value and expiry you set.
- ComplaintsEvery planNumbered complaints with an owner and an answer-by date, started from an order, a review or a text, and the categories that keep coming back.
See what brings people in
Where customers come from, who else they could buy from, and what is happening in town.
- Ads InsightsEvery planGoogle Ads clicks, cost and conversions each week beside the revenue, sales and door traffic your store recorded. Week by week, not sale by sale.
- Lost Sales & Walk-insEvery planLog every visitor, what they asked for and why the ones who left did not buy, and read conversion and where visitors said they came from.
- Competitor MonitorEvery planFind local rivals on Google Maps, keep one shared list, and open their Google ads, Facebook and Instagram ads and search trends. No prices.
- Local VibesEvery planRecent local news and event coverage for your city from Google News, grouped by your Business Type.
- Partners NetworkEvery planFind local businesses to partner with, reach out by email or phone, and keep track of the follow-ups.
Have our team do it
Services from the UpChannels team, arranged with you and priced apart from your plan.
- Pro MarketingOur teamThe page in the app where any store, on any plan, asks our team for done-for-you marketing. Not the Pro plan.
- Google Ads & Business ManagementOur teamOur team sets up and runs your Google Search and Performance Max campaigns.
- Facebook Ads & Business ManagementOur teamOur team runs your Facebook campaigns: audiences, creative testing, retargeting and prospecting.
- Social Media ManagementOur teamOur team posts to Facebook and your Google Business Profile from a calendar agreed with you.
- Website DevelopmentOur teamOur team builds a website for your store, or an online store.
What your team logs at the counter comes back as marketing
The growth pages read the same records as the counter, so what one page learns another can act on.
The request at the counter,
the text when it arrives.
When a walk-in asks for something you do not have, the walk-in log keeps the request. Once the item is back in stock, UpChannels writes the text to the people who asked for it, and the campaign shows in the list beside the ones you wrote, with each text’s delivery status.
A low rating
becomes a complaint with an owner.
A customer who rates a finished order low has told you something worth fixing. Open complaint starts a complaint already filled in from the review, with a number, a category, an owner and an answer-by date, and the Lost sales report shows which categories keep coming back.
Growth questions, answered
Which growth tools are on the Basic plan?
Can I text my past customers about a sale?
What happens when a customer replies STOP?
How do I get more Google reviews?
Do SMS campaigns show the sales they produced?
Can I run a points program customers can spend?
Is Pro Marketing the same as the Pro plan?
Growth Tools is one part of UpChannels
The Growth section of UpChannels gives small retailers and service businesses their marketing and customer tools in the same system as their orders: customer records and marketing groups, complaints, Google review replies, loyalty points, Ads Insights (Google Ads beside store revenue, week by week), Competitor Monitor, Lost Sales & Walk-ins, Partners Network and Local Vibes on every plan, and SMS campaigns, the shared text inbox and Customer Portal review invitations on Pro and Premium. Pro Marketing, on every plan, is where a store asks the UpChannels team for done-for-you Google Ads, Facebook ads, social posting or a website, priced apart from the plan.
UpChannels is an all-in-one platform for small retailers and service businesses — sales, inventory, customers, scheduling, delivery, payments and finance in one system — and a real team that builds your website, runs your ads, and automates the busywork. The parts below share one set of records, so there is no integration to wire up between them; the pricing page shows which plan includes each one.
The product moves faster than this page. UpChannels ships updates most weeks, so a description here can lag what is already in the software. Where the two disagree, the running product is the current version — tell us if you find one and we will correct the page.
Ready to run your
whole business on one system?
Start your free trial today. No credit card required.
One system for the counter, the schedule, the truck and the books. A team to build the website, run the ads and take the busywork off you. Start with the trial, or let us walk you through it first.
