Hours on the clock,
pay worked out.
UpChannels Workforce is the time clock, schedule and pay run for a small retailer or service business. Staff punch in with a PIN on the counter tablet, you approve the timesheets and publish the week, and each pay run works out what every person is owed, commission included. You pay them the way you already do.
From the punch to the pay run
Today, Timesheets, Schedule, Pay, Requests and Team for owners and managers, and My Hours for everyone, on every plan.
A PIN on the counter,
no login.
Each person has a 4- to 6-digit PIN, and the counter tablet is the clock: no login, just the PIN and big buttons. A paid rest break stays in worked time and an unpaid meal break comes out of it. The Today tab shows who is on the clock at every store, what they are doing, and their hours today and this week, with an amber pill as someone nears the overtime line you set.
Fix what needs a look,
approve the rest.
Each pay period opens with the entries that need a look first, most urgent first, each with a pill for why. Fix a missed clock-out, answer a disputed shift, and approve the rest. Regular and overtime hours are split week by week against your line, counting each person’s hours at every store.
Build the week,
publish when it is right.
The week is a grid: people down the side, days across, one shift per person per day. It is a draft that nobody else sees until you press Publish. Publishing puts the week on each person’s My Hours and tells them by text or email, never over a day they already have off. Change it and publish again as often as you need; Print week gives you a copy for the wall.
Every person sees
their own hours.
Every employee has their own page in Team → My Hours: whether they are on the clock, their hours this pay period, the week they are scheduled for, and the two things they can ask a manager. The answer goes on a thread both sides can read. There is no leave balance to draw down; approved paid time off is priced at the person’s own hourly rate.
What each person is owed,
line by line.
A pay run prices a locked period’s hours at each person’s rate and adds approved paid leave, bonuses and commission earned, then takes off advance repayments and deductions. Open any line to see the arithmetic behind it. A paid run is never reopened; a correction goes on the next one. UpChannels works out what to pay. It does not file payroll taxes and it does not move any money.
Commission and spiffs,
on the same run.
Turn on Commission in Settings → Team and each sale pays the people who sold it, by default once it is paid in full; a return takes it back. With Workforce, each person’s commission goes onto their pay run line. A manufacturer’s spiff adds on top between two dates, and the Spiffs card on the Sales Report lists every line to claim. UpChannels records the claim; nothing is sent to the brand.
Labour next to the sales that paid for it.
Because the clock sits in the same system as the orders, the Today tab shows this week's labour cost beside the money received on sales for the same days, and labour as a share of it. Labour by week puts this week beside the three before it, and store by store. On Timesheets, What jobs cost prices the time recorded on each completed service job at the technician's own rate.
Managers see dollar amounts only when the owner switches on See pay rates and dollar amounts; otherwise they see hours.
See Quick Facts & To-DoWhat Workforce does not do
- It is not payroll. It does not withhold or file payroll taxes, make payslips or year-end forms, or send money to anyone. The CSV is for whoever pays your team.
- There is no salary pay type. Pay is worked out from hours at an hourly rate, plus paid leave, bonuses and commission; someone with no hourly rate is paid only those.
- There are no leave balances. Nothing accrues; each time-off request is answered on its own.
- It does not swap shifts between staff, track tips, or roster more than one shift per person per day.
- It flags overtime against the line you set. It does not tell you what your state or city requires.
- Punches need an internet connection. A tablet that is offline says so, and a manager adds a missed punch by hand with a reason.
Workforce questions, answered
Is UpChannels a payroll provider?
Which plans include Workforce?
Can staff clock in from their own phone?
How does overtime work?
How do time off and “my hours are wrong” work?
Does commission go on the pay run?
What is in the pay run CSV?
Workforce is one part of UpChannels
UpChannels Workforce is the time clock, weekly schedule and pay run for small retailers and service businesses, on every plan. Staff clock in and out on a counter tablet with their own PIN, or from their phone if the owner allows it; managers fix and approve timesheets, publish the week's schedule, and answer time-off requests and questions about hours; and each employee sees their own hours, schedule and commission on My Hours. A pay run works out what each person is owed from the locked hours, at their rate and overtime rate, with approved paid leave, bonuses, commission, advance repayments and deductions, and exports it as a CSV or PDF. UpChannels is not a payroll provider: it does not file payroll taxes, make payslips or move money.
UpChannels is an all-in-one platform for small retailers and service businesses — sales, inventory, customers, scheduling, delivery, payments and finance in one system — and a real team that builds your website, runs your ads, and automates the busywork. The parts below share one set of records, so there is no integration to wire up between them; the pricing page shows which plan includes each one.
The product moves faster than this page. UpChannels ships updates most weeks, so a description here can lag what is already in the software. Where the two disagree, the running product is the current version — tell us if you find one and we will correct the page.
Ready to upgrade your
retail business management?
Start your free trial today. No credit card required.
One system for the counter, the schedule, the truck and the books — and a team that will build the website, run the ads and take the busywork off you if you would rather not do it yourself. Start with the trial, or have us walk you through it first.
