UpChannels
Review Management

Build trust with
stellar reviews

UpChannels connects to your Google Business Profile, lists every review from the locations you pick, and puts a reply box under the ones nobody has answered yet. Finished orders can also invite the customer to rate the job and then send them to your Google review link.

Google reviews read and answered in one place
Review invitations sent from finished orders, with reminders
30-day counts: average rating, positive, negative, unanswered
Target Audience
Select the customer groups for this campaign
Customer Groups
Audience Segments
Marketing Opt-in
Any
Product Keywords
CleaningDeep clean
Purchase Value ($)
100
2500
Recent Purchase (date range)
07/01/2024
09/30/2024
Estimated reach: 1,248 customers
One-click review sms campaign setting
Personalize and send via SMS
Message Content
Insert Variable
Hi {firstName}! Thanks for your recent deep clean. If everything went well, could you leave a quick review and (optional) photo of the result? It helps other homeowners like you. Share here: https://reviews.example.com/local/writereview?place=PLACE_1234567890&campaign=deep-clean
This link uses a mock domain for demo purposes.
Google reviews

Every Google review in one place, with a reply box under the ones you have not answered

Review management

Connect the profile once,
then reply without leaving UpChannels.

UpChannels reads your reviews through the Google Business Profile API and shows each one with the reviewer, the star rating and the date. Type an answer in the box under any unreplied review and it posts back to Google. Above the list, five counters cover the last 30 days: total reviews, average rating, how many were 4-5 stars, how many were 1-2, and how many still need a reply.

Google Business Reviews

Demo location • 1 connected profile • 74 total reviews
A
Alex M.
★★★★★
Oct 7, 2025
Seamless purchase and delivery. Team was friendly and the process was quick. Highly recommend!
Press Enter to send your reply
J
Jordan A.
★★★★★
Sep 13, 2025
Great service from the staff—helped load everything and answered all our questions. Excellent experience!
Business Response • Sep 22, 2025
Thanks so much for the wonderful feedback! We are thrilled you had a great visit and we appreciate you choosing us. We look forward to serving you again soon.
R
Riley P.
★★☆☆☆
Sep 1, 2025
Came by during a holiday and found the store closed. Disappointing since we planned the trip around it.
Business Response • Sep 4, 2025
We're sorry we missed you on the holiday. We should have communicated more clearly—thanks for the heads up. We'd love the chance to make this right on your next visit.
Common questions

Review questions, answered

Can I reply to Google reviews without leaving UpChannels?
Yes. Connect your Google Business Profile once, pick which of your locations to track, and every review loads with a reply box under the ones that have no response yet. What you type posts back to Google through Google's Business Profile API, so the answer shows publicly under the review the same way it would if you had replied in Google itself.
Does it work with Yelp, Facebook, or other review sites?
No — Google Business Profile only, today. UpChannels reads and answers Google reviews through Google's own API, so reviews left on Yelp, Facebook or an industry directory are not pulled in and cannot be answered from here. For most local retail and home-service businesses — gift and clothing shops, furniture stores, cleaning and plumbing crews — Google is where the reviews land, but if yours arrive somewhere else, this feature will not cover them.
How do I ask a customer for a review after the job is done?
Two ways. Open the finished order and press Request review, which emails or texts that customer a private link with a 1-5 star rating and a comment box; or switch on the automatic invitation, which goes out about a day after an order is marked delivered or completed and follows up up to two more times, roughly three days apart, if nobody responds. Only one live invitation exists per order, so pressing the button twice will not double-send. The invitation link runs on the Customer Portal, included with Pro and Premium.
What happens when someone gives a low rating on the invitation link?
They still see your Google review link. UpChannels never hides it based on the star rating — rating-gated review funnels violate Google policy — so a 2-star customer and a 5-star customer get the same next step. Either way the rating and any comment land in a Review requests list on your Reviews page, next to the customer, the order and how many reminders were sent, so you see the complaint whether or not it is ever posted publicly.
Is review management included in my plan, or is it an add-on?
Reading and replying to Google reviews is included in every UpChannels plan, Basic included. The invitation link sent from a finished order runs on the Customer Portal, which comes with Pro and Premium, and the SMS review-invite campaign is part of the SMS suite on Pro and Premium. See plans and pricing.
Can I manage reviews for more than one store location?
Yes. When you connect Google, UpChannels lists every business profile on that Google account and you tick the ones you want to track, so a two-showroom retailer sees both sets of reviews in a single list with the profile named on each review. You can reopen the picker later to add or drop a location, refresh the profile list after a change in Google, or disconnect the Google account entirely.
How do I know which reviews still need an answer?
The page counts them for you. A Need reply counter sits with the other 30-day figures at the top, and in the list itself only the reviews without a response carry a reply box — the answered ones show your existing reply and the date it was posted instead. Replying refreshes the list, so the counter drops as you work through them.

Review Management is one part of UpChannels

UpChannels connects your Google Business Profile so a small retailer or service business can read every Google review and reply to it from the same system that writes the orders, and it can invite customers to rate you once an order is finished. The invitation is a private link where the customer leaves a 1-5 star rating and a comment, and it always shows your Google review link no matter what they rated. Reading and replying to Google reviews is included in every plan; the order-triggered invitations run on the Customer Portal (Pro and Premium).

UpChannels is an all-in-one platform for small retailers and service businesses — sales, inventory, customers, scheduling, delivery, payments and finance in one system — and a real team that builds your website, runs your ads, and automates the busywork. Every capability below is included in the same subscription, with no integration to wire up between them.

See plans and pricingEverything the software doesSetups by business type

Works with

The product moves faster than this page. UpChannels ships updates most weeks, so a description here can lag what is already in the software. Where the two disagree, the running product is the current version — tell us if you find one and we will correct the page.

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One system for the counter, the schedule, the truck and the books — and a team that will build the website, run the ads and take the busywork off you if you would rather not do it yourself. Start with the trial, or have us walk you through it first.

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