UpChannels
Register
Every plan

Ring up the sale,
next customer.

The UpChannels Register is the counter screen for the sale that walks out of the door today: one scan box, as many tenders as the sale takes, and a receipt on an 80 mm printer, letter paper or email, or by text on Pro and Premium. Returns and exchanges start from the barcode on the receipt.

No customer needed — the sale saves as Walk-inCash, card, check, lease-to-own and store credit on one saleReturns and exchanges found by the receipt’s barcode
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The counter, step by step

From the scan to the receipt, and back again

What the cashier sees on Sales → Register, on every plan.

Scan or search

One scan box
for every code.

A barcode scanner types the code and presses Enter: an exact barcode, SKU or serial adds the line at once, and scanning it again adds one more. A serial adds that very unit at its own tag price. Typing searches instead, and a search that finds nothing offers to log the lost sale.

The maker’s UPC or EAN in any length, an appliance box’s model barcode or a GS1 QR code
Quick keys under the scan box for haul-away, an install or the parts that go with it
A service rings up with the parts it includes, and its add-ons as chips
F2 finds the customer, F4 parks, F8 takes exact cash, F9 the card reader
See serial-number inventory
Take the money

As many tenders
as the sale takes.

Cash offers Exact and the next bills up, and shows the change in large type. A card goes on the reader when your store takes cards through UpChannels, a paid add-on, or is recorded from your own machine. A lease-to-own tender from Snap, Acima, Progressive, Koalafi, American First, Katapult or FlexShopper is recorded as awaiting funding, and anything still to pay can be left due on the order.

Points take loyalty money off; store credit is a tender of its own
Hold for pickup reserves the stock for a customer who collects later
Park a cart with a label and resume it on any device at the location
Full form moves the cart to Create Order for delivery, a booked visit, a quote or a special order
See the loyalty program
Returns

Scan the receipt
to find the sale.

Every receipt and invoice prints the sale’s barcode, so a return starts with one scan — or with the order or invoice number, or the customer’s sales of the last 12 months. Tick the lines and the serials coming back, check each line’s condition, and print an 80 mm return receipt when it is done.

Condition New, Damaged or Defective — damaged and defective goods are held for a manager
A restocking fee when your store keeps one, which the owner or a manager can Waive
Refund to the card it was charged on through UpChannels, in cash, by check, or as store credit
Money back by staff asks for a manager’s yes while the store keeps that switch on; store credit never does
Exchanges

Exchange instead,
pay the difference.

Set the return up, press Exchange instead, and the counter becomes the new sale for the same customer, with the value coming back as exchange credit. A $1,189.67 washer (10% fee: $109.90) exchanged for one at $973.17 keeps a fee of $20.00 and refunds $196.50. Complete exchange saves both sides together, or nothing.

The restocking fee is kept only on what goes back, none on what the new goods take
New goods cost more: take the difference with any tender
New goods cost less: the rest goes back the way they paid, or stays as store credit
Cancel exchange returns nothing and keeps the cart as an ordinary sale
Discounts and commission

A manager’s yes,
at the counter.

With Discount limits on in Settings → Team, an item marked down past the cashier’s limit opens a panel above the payment instead of completing the sale. A manager types their PIN on the same screen, or the request goes to the owner and managers in the app, by email and by text where the store texts, with a link that answers in one tap without signing in. While your store pays commission, Split with shares the sale with up to two more people.

Limits are per item, by its price or its share of the Discount
The reason — a price match, a floor model or scratch-and-dent — is written on the order
Nobody but the owner sells an item below its cost without a yes
On a shared counter login, pick the cashier the sale is credited to
See Team, Permissions & Audit

Every tender lands in the drawer you close tonight.

The Register's header shows the drawer open at its location, and every tender it records is counted in that drawer, so the expected cash moves by exactly what the till took. With no drawer open, the first cash sale of the day asks once: open the drawer, or sell without one and leave the sale for the next close. Sales parked and never finished are offered to Lost Sales at the close, as walk-ins who did not buy.

See Cash CloseSee Lost Sales & Walk-ins

What the Register does not do

  • It is for the sale that leaves today. Delivery, a booked service visit, a quote or a special order goes to Create Order with Full form, and nothing comes back to the Register.
  • A return needs the original sale, made at the same location: found by its receipt, its number or the customer’s sales of the last 12 months. A walk-in’s sale cannot be refunded to store credit.
  • Card on reader needs integrated card payments, a paid add-on, and a Stripe Reader S700 or BBPOS WisePOS E. Without it, record cards run on your own machine.
  • A text receipt needs Pro or Premium. Printing on an 80 mm printer or letter paper, and email, work on every plan.
  • A parked sale holds no stock and expires at the end of the day.
  • It does not sell gift cards or keep gift-card balances, and it does not take in trade-ins.
  • It runs in a web browser, on a computer or a 10-inch tablet held sideways. There is no app to install.
Common questions

Register questions, answered

Do I need a customer to ring up a sale?
No. The sale saves as Walk-in, and its receipt says so. Add a customer — by phone, name or email, or a new one from a first name, last name and phone — when you want loyalty points, store credit, a text receipt or a tax exemption.
What is the difference between points and store credit?
Points are loyalty points the customer earned; Points · Use takes them off the amount due. Store credit is dollars the store owes the customer, for example from a return refunded to store credit; Store credit · Use adds it as a tender. A customer can have both, each has its own row, and a receipt for a sale that gave or spent store credit prints the balance left.
Can I take a card on a reader at the Register?
Yes, when your store takes cards through UpChannels. Integrated card payments are a paid add-on, run on your own Stripe account, with Stripe’s processing fees plus a platform fee: add Card on reader with the amount, complete the sale, and charge it on a Stripe Reader S700 or BBPOS WisePOS E. Without the add-on, Card, own machine records a card run on the terminal you already have, with its type and, if you like, the last four digits.
How do returns and exchanges work at the counter?
Press Return and scan the barcode on the customer’s receipt, or type the order or invoice number, or pick the customer to list their sales of the last 12 months. Tick the lines and serials coming back, check each condition and refund the way they paid or to store credit. To swap for another model, press Exchange instead: the value coming back becomes exchange credit on the new sale, only the difference changes hands, and the restocking fee is kept only on what goes back. A $1,189.67 washer (10% fee: $109.90) exchanged for one at $973.17 keeps a fee of $20.00 and refunds $196.50.
Can staff give discounts and refunds without a manager?
Up to the limits you set. With Discount limits on in Settings → Team (off until you turn it on), each item may go only so far below its price before a manager has to say yes: a manager types their PIN on the cashier’s screen, or answers the request in the app or from the link in its email or text, which takes one tap and no sign-in. Money back from staff in cash, by check or to a card asks for the same yes while the store keeps that switch on, which it does by default; a refund to store credit never does. Only the owner or a manager can waive a restocking fee.
Does the Register work with the cash drawer and the daily close?
Yes. The header shows the drawer open at that location, and every tender the Register takes is counted in it, so the drawer's expected cash moves by exactly what the till took. At the end of the day, Cash Close counts the drawer blind and balances every tender, and a lease-to-own sale stays on its awaiting-funding list until the provider pays.
Which plans include the Register?
Every plan, including returns, exchanges, store credit, quick keys and the drawer. Two parts need more: a text receipt needs the Pro or Premium plan (printing and email work on every plan), and Card on reader needs the integrated card payments add-on.

Register is one part of UpChannels

The UpChannels Register is the counter point-of-sale screen for small retailers and service businesses, on every plan: one scan box for barcodes, SKUs, serial numbers, appliance box model barcodes and GS1 QR codes; quick keys; walk-in sales with no customer; cash, card, check, lease-to-own, loyalty points and store credit on one sale; hold for pickup and parked sales; receipts on an 80 mm printer, letter paper or email, and by text on Pro and Premium; and returns and exchanges found by the receipt's barcode, with restocking fees, refunds to store credit and a manager's yes where the store asks for one. Every tender it takes is counted in the drawer that Cash Close counts at the end of the day.

UpChannels is an all-in-one platform for small retailers and service businesses — sales, inventory, customers, scheduling, delivery, payments and finance in one system — and a real team that builds your website, runs your ads, and automates the busywork. The parts below share one set of records, so there is no integration to wire up between them; the pricing page shows which plan includes each one.

See plans and pricingEverything the software doesSetups by business type

Works with

The product moves faster than this page. UpChannels ships updates most weeks, so a description here can lag what is already in the software. Where the two disagree, the running product is the current version — tell us if you find one and we will correct the page.

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