Simple, transparent pricing
Launch with promotional pricing. Upgrade anytime. No hidden fees.
Every plan starts with a free 14-day trial and no credit card is required. Plans are month-to-month and you can cancel anytime. Prices below are per store and include 2 users; extra users come in packs of five at $29 per pack per month.
UpChannels plans and monthly prices
Basic
- 2 users included
- Add users $29 per pack of 5
- Delivery routing & dispatch
- AI included, on from day one
Pro
Most popular- SMS related features (500 messages / mo)
- Finance features
- Customer Portal
Premium
- 2000 messages / mo
- Advanced reports & CSV export
- Workforce: time clock & pay runs
What is included in each plan
Add-ons and other fees
Pricing questions, answered
How does SMS usage work?
Plans that include SMS come with a dedicated phone number for your store. Our team will help set it up and ensure calls to this number are automatically forwarded to your existing store line. If your messaging needs exceed the monthly SMS quota, contact sales and we'll tailor a higher-volume plan for you.
Can I add more users or locations?
Yes. Users are added in packs of five and locations one store at a time, at the pricing shown above.
Can I switch plans later?
You can upgrade or downgrade at any time. Changes take effect on the next billing cycle.
Do you offer annual billing?
Annual billing is available on request with additional savings. Contact sales for details.
How do integrated card payments work?
Integrated card payments are an optional add-on powered by Stripe. Take cards in-store with supported smart terminals or online, and funds settle to your own connected Stripe account. Stripe's standard card-processing rates plus a small UpChannels per-charge platform fee (shown in your payment settings) apply — and you can always keep using your own processor with 0% UpChannels fees. Contact sales and we'll work out add-on pricing that fits your store.
What is the Customer Portal?
The Customer Portal is included with Pro and Premium. It gives each order a secure link where your customers can track status, request schedule changes, and pay online. It is on from day one; the store owner can turn it off with one toggle in Settings.
Is delivery routing included?
Yes — Delivery Routing & Dispatch is included in every plan, Basic included. That is the day board, route sequencing, the texted driver link and proof of delivery. It is on from day one; Settings > Delivery is where you set capacity or turn it off. Nothing to buy and nobody to call.
Which plan includes Workforce?
Premium. Workforce is the PIN time clock for your store tablet, the timesheets you approve, and a pay run with the arithmetic showing. It is on from day one on Premium and during the free trial; the store owner can turn it off in Settings.
Which plans include AI?
AI is included on every plan; higher plans get more monthly AI usage. It gives the owner, and the managers they add, a daily brief: a short summary of how yesterday went at your store, waiting on the Quick Facts page each morning. Fixed rules build the brief from what your team entered in UpChannels. AI is on from day one; the store owner can turn it off in Settings.