UpChannels
Social Media Management

Build a brand your customers follow and trust

We keep your pages alive in your store's voice — posts, replies, and review responses — so customers see a store that's awake even when you're on the floor. Creative is included.

Consistent content calendar
Post & ad creative designed in-house
Replies & review responses in your voice
Performance analytics
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What we manage

Your social presence, handled

From planning to publishing to replying, we keep your channels active and growing.

Content Calendar

A planned, consistent posting schedule mapped to your promotions and seasons.

Design & Copywriting

Eye-catching graphics and captions tailored to each platform.

Scheduling & Publishing

We schedule and publish across Facebook, Instagram, and more.

Community Management

We reply to comments and messages to keep your audience engaged.

Trend & Hashtag Strategy

We ride relevant trends and tags to expand your organic reach.

Analytics & Reporting

Monthly insights on reach, engagement, and follower growth.

Common questions

Social media questions, answered

Who writes and designs the posts?
We do, including the graphics and the copy. You approve the calendar; you do not have to produce anything. If you want to send us photos from the floor we will happily use them, because real photos of real stock outperform stock imagery.
Which platforms do you cover?
Facebook and Instagram for most retailers and service businesses, since that is where local customers actually check. We will add others when there is a reason, not for the sake of a longer list.
Does social media actually sell anything for a store like mine?
Honestly, it rarely closes a sale on its own. What it does is make you look open, staffed and current to someone deciding whether to drive over — and it is the page people check after they see your ad. Treat it as trust, not as a sales channel, and it earns its keep.
Will you respond to negative comments and reviews?
Yes. Review responses and comment replies are part of the service, handled in your voice and escalated to you when a situation needs the owner. An unanswered complaint is worse than a complaint.
Can this be combined with running my ads?
Yes, and it usually should be. The same team running your Meta ads and your page means the ad and the profile it points at tell the same story.
What do I have to do each month?
Approve the calendar and tell us what is happening in the store — a sale, a new line, a truckload arriving. That conversation is short, and it is the only part we cannot do for you.

Social Media Management is one of six things our team does for you

UpChannels keeps a small business's social pages active in the owner's own voice — the content calendar, the posts, the replies and the review responses — so a customer checking you out sees a store that is awake. Creative is included, which is what makes it workable for an owner who is on the floor all day.

UpChannels is a software and service company for small retailers and service businesses. The software gets the store organized — sales, inventory, customers, scheduling, delivery, payments and finance in one system — and this team does the growth work software alone cannot. Because we run both, the work is measured against the sales your own system recorded, not against clicks.

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One system for the counter, the schedule, the truck and the books — and a team that will build the website, run the ads and take the busywork off you if you would rather not do it yourself. Start with the trial, or have us walk you through it first.

UpChannels
Social Media Management | UpChannels