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TylerNet carries the whole back office — ledger, payables, payroll — and quotes its price. UpChannels publishes its price and carries the truck, the texts and the tender list.
TylerNet and UpChannels both run the appliance and furniture counter — serial numbers, layaway, special orders, work orders, commissions, more than one store — and differ in where they go from there. TylerNet goes into the back office: a general ledger with a chart of accounts, accounts payable with check printing and 1099s, receivables with credit limits and monthly statements, bank reconciliation, and a payroll module with withholdings, direct deposit and W-2s, plus warranty claims submitted electronically through Service Bench, Service Power and Warrantech. UpChannels goes onto the truck and the phone: a one-click route order, a driver link with no app, a signature and photos at the door, a tracking text to the customer, lease-to-own by named provider reconciled at cash close, and a team that builds the website and runs the ads. TylerNet publishes no price — its FAQ says "you get what you pay for", includes on-site training in the value, and points smaller businesses to its separate Smartwerks product — while UpChannels Pro is $149 a month per store with a 14-day trial and no card. Both are cloud-based with no server to buy. A dealer who wants payroll and the ledger in the same system as the register, and who files warranty claims through the manufacturers’ interfaces, should ask TylerNet for a quote; a dealer who wants a published price, proof of delivery and customer texts, and who runs payroll and QuickBooks elsewhere, is the UpChannels case (all checked 6 November 2026).
Comparing UpChannels Pro ($149/mo per store, 2 users included) with TylerNet TylerNet Retail Solutions (no published plans or prices; quoted after a demo). Every fact about TylerNet below was read from their own published pages on . Prices change — check theirs before you decide.
At a glance
A mark for TylerNet means the feature is on their own pages as read on ; a mark for UpChannels means it ships today. "Partly" is a higher plan, an add-on, or part of the job. "Not documented" means we could not find it on their pages — not that they lack it. The detail for every row is in the table further down.
| What you need | UpChannels | TylerNet |
|---|---|---|
| Published monthly price, no setup feeNo price on tylernet.com; "Request Demo". UpChannels Pro $149/mo per store, no setup fee. | Yes | No |
| Free trial without a cardTylerNet offers a demo video and a free demo signup; a trial is not mentioned. | Yes | Not documented |
| Every unit tracked by serial numberTylerNet: "after the sale or before and after the sale (full lifecycle)". | Yes | Yes |
| A condition per unit — open-box, scratch-and-dent, used — with photosTylerNet counts quantities "designated as Floor Model or Damaged"; open-box, scratch-and-dent and photos are not on its pages. | Yes | Partly |
| Purchase orders, receiving and reorder pointsTylerNet receives by barcode scanner and builds the vendor invoice from receiving; reorder-point settings are not described, reports show "the items that need to be ordered". | Yes | Yes |
| Repair work orders with parts, labour, deposits and a calendarTylerNet tracks parts and labour and schedules service; deposits, due dates and statuses are not on its work-order page. | Yes | Partly |
| The technician’s day on their phone, no app to installTylerNet says techs add notes; a mobile workflow is not described (its Service Power partner lists mobile workforce management). | Yes | Not documented |
| Warranty or protection-plan claim filled in from the jobTylerNet submits claims electronically through Service Bench, Service Power and Warrantech; UpChannels fills in the claim and prints the sheet. | Yes | Yes |
| Delivery routing inside the systemTylerNet’s delivery screen holds routes, dates and time slots; optimization is through its DispatchTrack interface. | Yes | Partly |
| Proof of delivery — signature and photos at the door | Yes | Not documented |
| Automatic texts to the customer at each delivery or service stepUpChannels texts on Pro and Premium, emails on Basic; customer messaging is not on TylerNet’s pages. | Partly | Not documented |
| Layaway, deposits and special orders | Yes | Yes |
| House-charge accounts with statements, credit limits and agingTylerNet: an "A/R Charge" tender, credit limits and monthly statements; aging is not stated. UpChannels tracks a balance per order only. | No | Yes |
| Lease-to-own tenders by provider, reconciled at cash closeTylerNet lists "Third-party Finance" as a tender; no provider and no lease-to-own are named, and its partners page names no financing company. | Yes | Partly |
| A card rate published on the siteTylerNet names eBizCharge as its processing partner with no rate; UpChannels shows Stripe’s rate plus its fee in the app. | No | No |
| Commission on sales or gross profit per personTylerNet splits a commission between two salespeople and runs spiffs on add-on items; UpChannels splits between up to three and runs manufacturer spiffs between two dates. | Yes | Yes |
| Books inside the system — P&L and balance sheetTylerNet: general ledger, payables, receivables, bank reconciliation and income statements built in. UpChannels: ledger, P&L and balance sheet on Pro and Premium; bank reconciliation is an add-on. | Partly | Yes |
| Payroll with withholdings, direct deposit and W-2sUpChannels works out pay and exports it; it is not a payroll provider. TylerNet’s page does not say whether it files the taxes. | No | Yes |
| QuickBooks OnlineThe UpChannels sync is coming soon and the team connects it meanwhile; TylerNet names no export, its accounting is built in. | Partly | Not documented |
| Online store from the same stockTylerNet imports orders from "a shopping cart" and sends availability back, platform unnamed; the UpChannels storefront is built by its team and quoted. | Partly | Partly |
| Staff time clock and pay runs | Yes | Yes |
| A customer portal — order status, approvals, review requestUpChannels on Pro and Premium; a portal is not on TylerNet’s pages. | Partly | Not documented |
| A team that runs your ads and builds your websiteA quoted service on UpChannels; TylerNet’s partners page lists business consulting (JRM), not ads or websites. | Yes | Not documented |
Strengths and limits, both sides
Written to the same standard for each: a limit of ours is stated as plainly as a limit of theirs. TylerNet’s strengths are what their pages document; ours are what ships.
TylerNet
Strengths
- A full back office inside the product: a general ledger with a chart of accounts and budgets, accounts payable with invoice matching, check printing and 1099s, receivables with credit limits and monthly statements, and bank reconciliation.
- Payroll built in — hourly, salaried and commissioned staff, state and federal withholdings, direct deposit, printed stubs and year-end W-2s — so no separate payroll package.
- Warranty claims built as files and submitted electronically through Service Bench, Service Power and Warrantech; extended-warranty claims processed from the sale.
- Serial numbers across the full lifecycle, transfers between branches, warehouse aisles, levels and bins, a full physical count by scanner with shrinkage reporting, and labels by item, department, brand or category.
- Bundles of product, delivery, installation and warranty at one price; instant rebates and promotional schedules at the sale; a commission split between two salespeople.
- Scales from one store to hundreds and more than one company (Multi-Corp); a member of BrandSource, Nationwide Marketing Group and Mega Group USA; software sold since 1979 by a company that ran its own stores from 1968.
Limits
- No published price, plan, contract term or trial; its FAQ says "you get what you pay for" and points smaller businesses to its separate Smartwerks product.
- Delivery routing relies on its DispatchTrack interface, and proof of delivery, a driver app, customer texts and partial deliveries are not on its pages.
- No lease-to-own provider is named — "Third-party Finance" is the tender — and no financing partner appears on its partners page.
- Work orders carry parts and labour but no documented deposits, due dates, statuses or technician assignment, and no mobile workflow for the technician.
- No condition grade beyond Floor Model and Damaged, no photos per unit, no cycle counts, and no documented customer portal, texts or online payment.
- Its About page disagrees with itself on how long it has been building software (title "Over 30 Years", body "over 35 years") and on the first cloud release (1998, beside a customer who "went online with Tyler in 1997").
UpChannels
Strengths
- A published price and a trial: $149 a month per store on Pro, 14 days free with no card, no setup fee, month-to-month.
- The truck in the system: one-click route order, a driver link with no app, a signature and photos at the door even without signal, and a tracking text to the customer at five points.
- Every serialized unit carries a condition and a status with photos and history, every movement is a permanent ledger entry, and a one-click audit finds and corrects drift.
- Lease-to-own by provider — Acima, Progressive, Snap, Katapult and the rest — kept on the awaiting-funding list at cash close until the provider pays.
- A customer portal on Pro and Premium with order status, quote approval, a schedule-change request and a review request, and texts from the record.
- A team that builds the website, runs Google and Meta ads and connects your other systems, quoted separately.
Limits
- Not a payroll provider: pay runs work out what each person is owed and export it; withholdings, direct deposit, W-2s and filing happen elsewhere.
- No house-charge accounts, customer statements, credit limits or receivables aging; a balance is tracked per order.
- Warranty claims are filled in and printed, not submitted electronically through a claims interface.
- Bank reconciliation is a paid add-on; the QuickBooks Online sync is built and coming soon; the card rate is shown in the app, not on the site.
- The online store is built by the team and quoted; customer texts and the portal are on Pro and Premium only; the phone app is coming soon.
- A much shorter track record than TylerNet’s, whose pages date its software to 1979.
Side by side, in detail
| What you need | UpChannels | TylerNet |
|---|---|---|
| What do I pay a month for a small shop? | Pro is $149/mo per store (list $299), month-to-month, two users included, no setup fee; Basic is $99 and Premium $199. Free 14-day trial, no credit card. | Not published. tylernet.com carries no price, plan name, contract term or trial; the calls to action are "Request Demo", "Watch the Video" and "Contact Us", and a /pricing address serves the homepage. Its FAQ says cheaper systems "often carry hidden costs", that on-site training is included, that "you get what you pay for", and that a business too small for TylerNet should look at its Smartwerks product (checked 6 November 2026). Ask for the quote in writing with the contract term. |
| Who is it built for? | Small retailers and service businesses — one store or a few — that sell, deliver, install and repair. Each store is its own subscription. | Appliance, furniture and bedding, consumer electronics, hearth and patio, jewelry and music stores, from "single-store businesses with sales of $1 million" to "national multi-store companies" "reporting over $1 billion" (their homepage); "one location to hundreds", plus a Multi-Corp program for more than one company (their FAQ). Named customers on its appliance page include ABC Warehouse, Airport Appliance and Queen City, as their presentation (checked 6 November 2026). |
| Does it track every unit by serial number, with its condition? | Yes. Serialized units follow their serial from receiving through reserved, sold and delivered; each carries a condition (New, Open box, Used, Damaged) and a status from your own list, with notes, photos and history. Every movement is a permanent ledger entry, a one-click audit finds and corrects drift, and a cycle count records the variance and the reason. | Yes: serial numbers "after the sale or before and after the sale (full lifecycle)", quantities "designated as Floor Model or Damaged", transfers from branch to branch, bundles, scheduled future price changes, barcodes and labels "by individual item, department, brand, or product category", a full physical inventory with "a barcode scanner and a team counting process" and shrinkage reports, and barcoded aisles, levels and bins in the warehouse. Open-box and scratch-and-dent conditions, photos per unit, cycle counts and an audit trail are not stated (checked 6 November 2026). |
| Can it route a delivery and prove it was delivered? | Yes, on every plan: arrange a driver’s stops in one click, send the driver a private link with no app to install, capture a signature, photos and notes at the door even with no signal, let the delivery settle the order, and message the customer at five points with a tracking link. | Partly. "Use our Centralized Delivery app or integrate with a third-party service to map a delivery schedule"; the FAQ describes a delivery schedule screen "for routes, dates, and time slots" that "interfaces with routing software such as Dispatch Track", and DispatchTrack is on its partners page. Route optimization inside TylerNet, proof of delivery, a driver app, customer notifications, partial deliveries and haul-away are not stated (checked 6 November 2026). |
| Can it run the repair bench — and file the warranty claim? | Yes, on every plan: a service job with a lead technician and crew, a no-login link that gives each technician their day on their phone, parts from stock or ordered from the job, a price book for the trade, recurring visits, the customer’s equipment with warranty dates and every visit since, and a warranty or protection-plan claim filled in from the job, with a payer’s refusal flags shown before you print the claim sheet. | Yes, with a stronger claims interface. "Quickly create work orders for in-store repairs or service/installations at the customer’s residence or business", "Track parts and labor for the complete process" with service parts "separate from sales inventory", scheduling through the Centralized Delivery app or a third-party service, appointments "by geographic location", technician notes, and warranty claim files "for electronic submission" — processed through Service Bench, Service Power and Warrantech per its partners page. Deposits, due dates, statuses, technician assignment, a mobile workflow and recurring jobs are not stated (checked 6 November 2026). |
| How do customers pay — layaway, deposits, house accounts, lease-to-own? | Deposits with the balance collected later, layaway-style holds, special orders, store credit and gift cards, trade-in credit, loyalty points, and lease-to-own by named provider — Acima, Progressive, Snap, Katapult, FlexShopper, Okinus, American First — kept on the awaiting-funding list at cash close. No house-charge accounts, statements or receivables aging. | Tenders listed on its point-of-sale page: "Cash", "Credit Card", "Check", "Third-party Finance", "A/R Charge" and "Store Credit"; layaway held at the store; special orders for items "you usually don’t stock"; customer deposits (furniture page); receivables with credit limits, recurring charges and monthly statements (accounting page). A lease-to-own provider, gift cards, split tenders and a cash close are not stated, and its partners page names no financing company (checked 6 November 2026). |
| Can I take a card, and what does it cost? | Either bring the processor you already use — UpChannels takes no percentage of your card volume — or turn on the Stripe add-on and charge a countertop smart reader from the order, at Stripe’s rate plus a platform fee shown in the app before you turn it on. The rate is not published on the site. | Card processing through its partner Century Business Solutions (eBizCharge), described as an integration that can lower processing fees and includes reconciliation tools. No rate, fee or terminal price is published, and whether another processor can be used is not stated (checked 6 November 2026). |
| Does it close the month — ledger, payables, receivables, bank? | Pro and Premium include a double-entry ledger with a chart of accounts, a profit-and-loss and a balance sheet printable to PDF, bills checked against purchase orders, and accounts payable; bank reconciliation is a paid add-on. The QuickBooks Online sync is built and coming soon; until it is switched on, our team connects QuickBooks as part of system integration. | Yes, in full and built in: a company-specific chart of accounts with recurring journal entries, budgets and multiple open periods; payables that match vendor invoices to receiving, print checks, process 1099s and schedule recurring payments; receivables with due dates, credit limits, ship-to accounts and monthly statements; bank reconciliation of the ledger; and its FAQ says no separate accounting package is needed and names income statements. A balance sheet by name, a QuickBooks export and sales tax reporting are not stated on the accounting page (checked 6 November 2026). |
| Does it pay the staff — commissions, time clock, payroll? | Commissions on sales or gross profit to whoever sold and whoever did the work, split between up to three people, manufacturer spiffs between two dates, a PIN time clock with breaks, a published schedule, and a pay run that works out what each person is owed and exports it. UpChannels is not a payroll provider and does not file payroll taxes. | Commissions "between two salespeople by entering an employee number and percentage" with "several calculation methods", spiffs on add-on items, a "Time Clock app", and a payroll module for "hourly, salaried, and commissioned employees" with state and federal withholdings, deductions, direct deposit, printed paychecks and stubs, year-end W-2s and 1099s, which its page says "complies with all local, state, and federal reporting requirements". Whether TylerNet files or remits the taxes itself is not stated (checked 6 November 2026). |
| Can I sell online from the same stock? | Through our team: we build your website on your own domain — a product storefront with checkout, a booking-first service site, or both — running on the same system as your counter. It is quoted, not published, and not self-serve. | Its FAQ says it "imports orders from a shopping cart and can send inventory availability back to the site", with web sales analysed separately and invoices transferred without duplicate entry. Which platforms are supported, and whether TylerNet builds the site, is not stated; no e-commerce partner appears on its partners page (checked 6 November 2026). |
| More than one store, and who sets it up? | Every plan: each location has its own profile, stock, tax rules and staff; stock is counted per location and transferred with the movement recorded; reports run per location or across all. Setup help comes with every plan from the same team. | "One location to hundreds", multi-location inventory, multiple regional tax rates and a Multi-Corp program for more than one company; an implementation process "with support at each step", training "online, classroom, and onsite", electronic conversion of inventory and customer data, and a Support Center. Timelines, the cost of conversion and support hours are not stated (checked 6 November 2026). |
| Am I locked into anything? | Month-to-month, cancel any time, no setup fee to write off. The 14-day trial takes no credit card. | Not stated. No contract term appears on any page we read; the footer links a Terms of Service page that was not read for this comparison (checked 6 November 2026). Ask for the term and the exit terms with the quote. |
Choose TylerNet if
- You want payroll in the same system as the register — withholdings, direct deposit, stubs and W-2s — instead of a payroll provider beside it. UpChannels works out the pay and exports it.
- You want the whole ledger inside the product today: payables with check printing and 1099s, receivables with statements and credit limits, bank reconciliation, budgets by account. Ours covers the ledger, P&L and balance sheet on Pro, with bank reconciliation as an add-on and QuickBooks Online coming.
- You file warranty claims through Service Bench, Service Power or Warrantech and want them built and submitted from the work order. We fill in the claim and print the sheet.
- You bill regulars to house accounts and send monthly statements. UpChannels has no customer credit accounts.
- You run many stores or more than one company, and you would rather have a 40-year vendor and a quote than a published price.
Choose UpChannels if
- You want the price and the terms before the demo: $149 a month per store, 14 days free without a card, no setup fee, month-to-month.
- Delivery is half your week: route order in one click, a driver link with no app, a signature and photos at the door, and a tracking text to the customer — none of which TylerNet’s pages describe.
- Your customers lease. Acima, Snap, Progressive, Katapult and the rest are tenders by provider, reconciled at cash close when the provider pays; TylerNet names "Third-party Finance" and no provider.
- You sell open-box, scratch-and-dent and used units and need the condition, the photos and the history on each serial, with a ledger and an audit behind the count.
- You want a team behind the software — ads run, website built, systems connected — and a customer portal with texts, rather than software alone.
Common questions
Switching from TylerNet
I am on TylerNet today. What actually moves across?
Products, customers and serialized units come in from a spreadsheet: TylerNet’s inventory page lists import and export, and our importer takes CSV and Excel, treats the SKU as the product and the serial as the unit, and fills in product fields that are blank. Open work orders, layaways and house-account balances are re-entered rather than imported, and a house-account balance has nowhere to go in UpChannels, which tracks a balance per order. Ask TylerNet for a full export first; its pages do not say what formats it exports.
Am I locked in on either side?
UpChannels is month-to-month on every plan with a 14-day trial that takes no card and no setup fee. TylerNet publishes no contract term; its Terms of Service page exists and was not read for this comparison (6 November 2026), so get the term and the exit terms in writing with the quote.
Which is cheaper?
Nobody can say from the two websites: UpChannels publishes $99, $149 and $199 a month per store, and TylerNet publishes nothing, saying instead that cheaper systems "often carry hidden costs" and that on-site training is included. Get TylerNet’s quote with the contract term, the implementation and conversion fees, and the payroll and payment-processing costs, then put it beside a year of UpChannels plus whatever you pay separately for payroll and QuickBooks.
What gets worse if I switch?
Four things, plainly. Payroll leaves the system: UpChannels works out pay and exports it, and a payroll provider files the taxes. Receivables statements and house accounts go away; balances are per order. Warranty claims are filled in and printed rather than submitted electronically through a claims interface. And bank reconciliation becomes a paid add-on, with the QuickBooks Online sync still coming.
Who should not switch?
A multi-store dealer whose ledger, payables, receivables statements and payroll all run inside TylerNet and who files warranty claims through its interfaces. Those are four systems UpChannels does not replace, and moving them for a published price and a better delivery truck is a bad trade for that business. We would rather say so than sell you a seat you resent.
Can I keep QuickBooks?
With UpChannels, yes: it keeps its own double-entry ledger on Pro and Premium, exports any report as CSV, Excel or PDF, and will send each store day to QuickBooks Online as one journal entry when that sync is switched on; until then our team connects QuickBooks for you. TylerNet’s accounting is built in and its pages name no QuickBooks export, so ask whether, and how, it hands the books to an outside accountant.
Where these figures came from
- TylerNet — Homepage (what the modules cover, the store types, "single-store businesses with sales of $1 million" to companies "reporting over $1 billion", "Request Demo"; no price)
- TylerNet — About (Stereo Town 1968, software released 1979, cloud 1998, Clearwater FL; the "Over 30 Years" / "over 35 years" and 1997 / 1998 inconsistencies)
- TylerNet — FAQs (no separate accounting or payroll package needed, warranty interfaces, delivery schedule screen and Dispatch Track, shopping-cart orders, training options, Multi-Corp, "you get what you pay for", Smartwerks)
- TylerNet — Point of Sale (tenders Cash, Credit Card, Check, Third-party Finance, A/R Charge, Store Credit; returns and exchanges; commission split between two salespeople; add-on spiffs)
- TylerNet — Inventory Control (full-lifecycle serial numbers, Floor Model or Damaged, branch transfers, physical inventory by scanner, labels, bundles, scheduled price changes)
- TylerNet — Order Processing (Centralized Delivery app or third-party service, layaway held at the store, Quick Ship payments; no proof of delivery or notifications stated)
- TylerNet — Work Order Management (in-store repairs and on-site installs, parts and labour, separate service-parts inventory, warranty claim files for electronic submission)
- TylerNet — Accounting (general ledger, accounts payable with check printing and 1099s, receivables with credit limits and statements, bank reconciliation)
- TylerNet — Purchase Orders (multi-branch POs, receiving by scanner, A/P invoices from receiving, PO labels, instant rebates)
- TylerNet — Payroll (Time Clock app, withholdings, direct deposit, paychecks and stubs, W-2s, 1099s; filing not stated)
- TylerNet — Appliance POS (serials, deliveries, work orders, electronic warranty claims, bundles, add-on spiffs, BrandSource, Nationwide and Mega Group membership, named customers)
- TylerNet — Furniture and Bedding POS (special orders, deposits and layaway, bundles, commission methods, quotes, work orders)
- TylerNet — Partners (eBizCharge payments, DispatchTrack routing, Service Bench, Service Power and Warrantech claims, HP servers, JRM consulting; no financing or e-commerce partner)
- TylerNet — Customers (single-screen history with serial, delivery date and warranty terms, Customer Call Log; no portal, texts or online payment stated)
- TylerNet — Page sitemap (45 URLs on 6 November 2026; none containing pricing, delivery, financing, lease, e-commerce, mobile, integration, payment or credit)
Checked November 6, 2026. We re-check these every quarter, and we would rather be told we are out of date than leave a wrong number up — tell us.
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